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Our Privacy Policy

Last Updated: Dec 7, 2023

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Your privacy is important to us.

This privacy policy outlines how we collect, use, and share your personal information when you use our services (“Services”). “We,” “us,” and “RentHop” refers to LM2 Research, Inc. and any of our corporate affiliates and partners. This privacy policy applies to users of our Services. This privacy policy does not apply to data that is not personal data, including anonymous, de-identified, or aggregated data, even when such data has been derived from personal data.

BY USING OR ACCESSING THE SITE IN ANY WAY, OR BY TRANSMITTING INFORMATION TO US BY EMAIL OR OTHER ELECTRONIC MEANS, YOU ASSENT TO THIS PRIVACY POLICY. IF YOU DO NOT AGREE WITH THE TERMS OF THIS PRIVACY POLICY, PLEASE DO NOT USE THE SITE OR OTHERWISE ENGAGE IN THESE ACTIVITIES.


INFORMATION COLLECTION, USE AND SHARING

When you register with the Site we collect certain personally-identifiable information from you, which we use and provide to others as follows:

Renters

- Contact Information: If you fill out a profile with the Site, we collect basic contact information about you (including your name, telephone number and e-mail address). We will not provide your contact information to other users of the Site, provided that upon Your request we will provide your full contact information to agents and/or other listing advertisers such as homeowners and current tenants with whom you wish to conduct business.

- Evaluation and Feedback: If you provide us with your own comments about our services, we may use your comments in our marketing and promotional materials and/or on the Site.

Agents/Homeowners/Current Tenants

- Contact Information: We collect from agents, homeowners, and current tenants basic contact information (including your name, company name, telephone number and e-mail address). We will not provide your contact information to other users. However, renters will be able to see your information as part of your public profile on the Site and in connection with listings you post on the Site.

- Listings: Any listings and related information you upload to the Site will be viewable by renters.

- Evaluation and Feedback: If you provide us with your own comments about our services, we may use your comments in our marketing and promotional materials and/or on the Site.


INFORMATION SHARING AND DISCLOSURE

In addition to the sharing and disclosure of information described above, we may also share information about you as follows:

- Service Providers: RentHop uses Service Providers to perform certain of the technical processing, administration and support of the Site and services. Such Service Providers generally are permitted to use and disclose your personally identifiable information only as provided in this Privacy Policy. However, with respect to certain services, some Service Providers may have their own privacy policies that will apply to their use or disclosure of your information obtained through those services. You will be notified of any other privacy policies or terms when you sign up for these services, and you may decline to receive any such service if you do not agree with those other terms.

- Others: RentHop and its Service Providers reserve the right to disclose information about you, including personally-identifiable information, in order to: (a) comply with the law or respond to lawful requests or legal process; (b) protect the rights or property of RentHop, its providers, suppliers and licensors or other clients or third parties; or (c) act on a good faith belief that such access or disclosure is necessary to protect the personal safety of RentHop, its providers, suppliers and licensors or other clients or third parties.


LOG FILES

As is true of most websites, RentHop and our Service Providers gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, Internet service provider (ISP) information, referring/exit pages, operating system information, date/time stamps, and clickstream data. We and our Service Providers use this information, which does not identify individual users, to analyze trends, to administer the site and services, to track users' movements around the site and services, and to gather demographic information about our user base in aggregate. We do not link this automatically-collected data to personally identifiable information. We use one or more third-party tracking services that may use cookies to track non-personally identifiable information about visitors to our site in the aggregate for marketing research purposes.


LINKS TO OTHER SITES

The Site contains links to third party sites that are not owned or controlled by us. We are not responsible for the privacy practices of such other sites. We encourage you to be aware when you leave our site and to read the privacy statements of each and every website that collects personally identifiable information. This privacy statement applies only to information collected, retained and accessed by the Site, including services available through the Site. In addition, certain Service Providers may have their own privacy policies that will apply to certain services, as described above.


BUSINESS TRANSITION

In the event that RentHop goes through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, your personally identifiable information will likely be among the assets transferred. You will be notified of any such change in ownership or control of your personal information. This Privacy Policy will become binding upon the new owner of the information until amended.


CONSENT TO TRANSFER AND PROCESSING

​Personal information collected through the Site and/or its services may be stored and processed in the United States or in any other country in which RentHop or its providers (or its or their affiliates or providers) maintain facilities. By using the Site and/or its services, you consent to any such transfer and processing of information outside of your country.


CHILDREN'S PRIVACY

If you are under the age of 16, please do not use or access the Site or services in any way. We will not knowingly collect or use any personal information from any children under the age of 16. If we become aware that we have collected any personal information from children under 16, we will promptly delete such information from our databases.


CHANGES TO THIS POLICY

RentHop may update this Privacy Policy from time to time, and when we do, we will also revise the "last updated" date at the top of this Privacy Policy. If we consider any change to this Privacy Policy to be material, we will place a prominent notice on the Site or we may notify you directly by e-mail, at our discretion. Changes are effective upon posting to the Site, unless we say otherwise in our notice, so please check this site often for changes.


We collect the personal information you provide to us when you Account Holders. The categories of information we may collect include:

  • Personal Identifiers, including name, name, email address, postal address, telephone number, driver's license number, passport number, and online Identifiers
  • Internet Activity
  • Commercial Information, including purchases and purchases
  • Financial Information, including account security or access credentials
  • Biometric Information, including voiceprints
  • Location Information, including precise geolocation
  • Physical and Audio Data, including audio recordings
  • Consumer Communications, including contents of mail, email or text messages
  • Inferences from Other Data, including inferences created from other personal information collected

We collect the personal information you provide to us when you Users. The categories of information we may collect include:

  • Personal Identifiers, including name, email address, and online Identifiers
  • Internet Activity
  • Location Information, including precise geolocation
  • Inferences from Other Data, including inferences created from other personal information collected

Information from other sources

We may collect personal information about you from third-party sources, including Communications Tools.

The categories of information we may collect include:

Communications Tools

  • Personal Identifiers, including Name, Email address, and Telephone number
  • Internet Activity
  • Location Information, including Precise geolocation
  • Consumer Communications, including Contents of mail, email or text messages

How long we keep your data

We do not retain data for any longer than is necessary for the purposes described in this Policy.

We generally retain data according to the guidelines below.

Type of DataRetention Period
Cookies and online data we collect while you use our website, including Name, Email address, Telephone number, Internet Activity, Precise geolocationWe keep online data for as long as the data is required for us to fulfill our service to you.
Data we collect in order to process and ship orders you place with us, including Name, Email address, PurchasesWe keep personal information related to products and services you purchase for as long as the data is required for us to fulfill our service to you.
Data we collect when you contact us for customer support and other inquiries, including Name, Email address, Purchases, Contents of mail, email or text messagesWe keep online data for as long as the data is required for us to fulfill our service to you.
Data we collect when you sign up for promotional and marketing communications, including Name, Email address, Internet ActivityWe keep online data for as long as the data is required for us to fulfill our service to you.
Data we collect when you review our products, answer surveys, or send feedback, including Name, Email addressWe keep online data for as long as the data is required for us to fulfill our service to you.
Data we collect in connection with privacy requests, including Name, Email addressWe retain records related to privacy requests for a minimum of 24 months following the completion of the request.
Data we collect for security purposes, including Name, Email address, Postal address, Telephone number, Driver's license number, Passport number, Online Identifiers, Internet Activity, Purchases, Voiceprints, Precise geolocation, Audio recordings, Contents of mail, email or text messagesWe retain security-related data as long as necessary to comply with our legal obligations and to maintain and improve our information security measures.

Why we process your information

We process personal information for the following business and commercial purposes:

  • Creating Customer Profiles
  • Data Storage
  • Internal Business Operations
  • Operating our Website or Mobile Apps
  • Preventing Fraud
  • Processing Payments
  • Providing Customer Support
  • Sending Promotional Communications
  • Tracking Purchases & Customer Data

We may disclose personal information about you for business and commercial purposes when you Account Holders:

Personal Information CategoryCategories of Service ProvidersCategories of Third Parties
Personal IdentifiersBusiness Operations Tool, Cloud Computing & Storage Providers, Collaboration & Productivity Tools, Data Analytics Providers, Governance, Risk & Compliance Software, IT Infrastructure Services, Payment Processors, and Sales & Marketing ToolsAd Networks, Affiliates, Data Analytics Providers, Fraud Prevention Tools, and Payment Processors
Internet ActivityBusiness Operations Tool, Cloud Computing & Storage Providers, Collaboration & Productivity Tools, Data Analytics Providers, and IT Infrastructure ServicesAd Networks and Data Analytics Providers
Commercial InformationBusiness Operations Tool, Cloud Computing & Storage Providers, Collaboration & Productivity Tools, and IT Infrastructure ServicesPayment Processors
Financial InformationBusiness Operations Tool, Cloud Computing & Storage Providers, Collaboration & Productivity Tools, and IT Infrastructure ServicesPayment Processors
Biometric InformationCloud Computing & Storage Providers, Collaboration & Productivity Tools, and IT Infrastructure ServicesNone
Location InformationBusiness Operations Tool, Cloud Computing & Storage Providers, and IT Infrastructure ServicesAd Networks and Data Analytics Providers
Physical and Audio DataCloud Computing & Storage Providers, Collaboration & Productivity Tools, and IT Infrastructure ServicesNone
Consumer CommunicationsBusiness Operations Tool, Cloud Computing & Storage Providers, Collaboration & Productivity Tools, and IT Infrastructure ServicesNone

We may disclose personal information about you for business and commercial purposes when you Users:

Personal Information CategoryCategories of Service ProvidersCategories of Third Parties
Personal IdentifiersBusiness Operations Tool, Cloud Computing & Storage Providers, Data Analytics Providers, Governance, Risk & Compliance Software, and IT Infrastructure ServicesAd Networks and Data Analytics Providers
Internet ActivityBusiness Operations Tool, Cloud Computing & Storage Providers, Data Analytics Providers, and IT Infrastructure ServicesAd Networks and Data Analytics Providers
Location InformationBusiness Operations Tool and IT Infrastructure ServicesAd Networks and Data Analytics Providers